COVID-19 Policy

To our valued clients,

We are monitoring the rapidly changing situation closely. To quickly address the recent evolution of COVID-19 pandemic, we have decided to support the wider effort aimed at slowing the spread of the virus.

We will limit the amount of human to human interactions as per the government recommendations and practise social distancing.

With this in mind, effective March 23,2020, we will be following the protocols mentioned bellow to extend care to all of our clients as long as possible, hopefully throughout the current crisis: 

  • Please call us when you arrive for your appointment and remain in your car.
  • If you are picking up food or medication, Please call us and we can bring it to your car
  • Make sure that you bring your pet in a carrier or leash.
  • We will no longer be making cash transactions, payments can be done by e-transfer or credit card by phone.

The process involves a staff member coming to your car to pick up your pet and bring your pet into the clinic and to the back for treatments and returning your pet to the side of your vehicle.

Our Veterinarians will speak to you on the phone regarding history, symptoms and findings.

Our hope is to minimize the number of people our clients come into contact with as well as our staff. This is a stressful time for all and we don’t want our clients worrying about their pets. So we will do our best to remain available for everyone while creating a safe environment.

We will be reassessing the situation in the coming days and weeks as things evolve and we will keep you updated and informed of any changes.
Thank you for you cooperation and understanding in our decision to help keep our staff and clients safe.

You can call us at 416-261-3322 for information or inquiries.

Send Us a Message

Contact Info

  3206 Eglinton Avenue East, Toronto, Ontario

In Case of Emergency After Hours:
Veterinary Emergency Clinic

920 Yonge St. Suite 117
Toronto, ON

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